Welcome to the Team: Stefan Burkhardt Joins as Head of After Sales

We’re excited to welcome Stefan Burkhardt as our new Head of After Sales. With a strong background in customer service and a passion for driving service excellence, Stefan will be shaping the future of our after-sales organization — ensuring that every customer interaction continues to reflect the quality and reliability our brand stands for.

With over 14 years of experience in customer service within the mechanical engineering industry — with a focus on the pharmaceutical sector — Stefan brings deep expertise and a fresh perspective to our after-sales strategy. His goal: to further strengthen how we support our customers throughout the entire machine lifecycle. From implementing digital service tools to leveraging data-driven insights and exploring new service trends, Stefan and his team are dedicated to ensuring that our after-sales organization remains innovative, responsive, and truly customer-centric.

Customer expectations evolve quickly. Check out the interview with Stefan, where he shares how he and his team intends to keep our service agile and customer-focused — through proactive communication, transparent processes, and a continuous feedback culture that helps us improve every day. And also find out, why sometimes ice cream is better than coffee ;-) 

Our dedicated customer service team is committed to supporting you long after installation. From telephone and email hotlines to remote and on-site service technicians, we ensure your machine remains available and reliable. Regular maintenance and calibration services safeguard performance over the long term, while upgrades and retrofits help your equipment stay current with evolving standards. Need spare parts or a system for a new product? We’re ready to assist, with fast delivery and expert hands-on help. Whatever your post-sales needs, we’re here to respond — because your success is our priority.